Call us on 0345 040 0001
We know that when a claim occurs, it is our chance to demonstrate the value of our service and the insurance product that you have purchased. Our claims team are there to provide you with the support and advice that you need, at the time you need it.
Pro-active handling and individual solutions to resolving claims problems is second nature to our team. Our team has wide ranging experience including qualified ex-property and liability loss adjusters and fraud investigation, so we are on hand to provide in-depth knowledge and experience of all classes of claims.
So when a Client suffered a major fire affecting their premises and consequent business interruption, we were on site from day-one we then worked closely with the Client and Insurer's Loss Adjuster to negotiate a settlement of £4.2m. On another case involving a serious fire affecting the Client's production facility, we negotiated a settlement of £800,000 within 10 weeks of the loss.
On a disputed Products Liability claim we worked hand-in-hand with the Client, all the way to an eventual mediation at which settlement was achieved at less than 10% of the potential £1.5m value. Following review of a Public Liability claim which the Insurer wanted to settle at £150,000, we identified and then secured the necessary evidence which has enabled the successful redirection of the claim onto a third party.
Following a very minor impact on a motor claim, where 5 personal injury claims were received along with exaggerated damage and hire claims, we obtained formal statement evidence from the Client's driver and an independent witness to support the initial CabPak evidence, which has enabled Insurers to repudiate all the claims. And on another motor case our in-house Fraud Investigator alerted Insurers to a number of inconsistencies in the evidence of a purported witness, which has ultimately led to Proceedings being defended and the claims withdrawn.
But these are just a handful of examples of the work we perform for our Clients all day, every day. On claims of any type and size, and we have a proven track record of fighting our Clients' corner, identifying and overcoming challenges, and securing best outcomes.
In addition to our core claims handling service which embraces regular file management and reserve audits, we can provide the following bespoke services, according to your business needs, to ensure the pro-active management of your claims:-