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Service Philosophy
The foundations of our service are;
- Smart, regular contact
- Qualified, experienced resources
- High quality management information
Smart, regular contact
We see our Corporate clients at least 4 times a year, and usually much more than that. By regularly discussing the risks and threats our clients are facing, by being on hand to debate issues and by providing easy access to our knowledge, we go a long way towards fulfilling the role of a virtual or external risk manager. Dependent upon the loss profile of our client, we either use the quarterly business review to go through outstanding claims or we provide separate quarterly claims review meetings - either way, the close and consistent management of loss underpins everything we do.
Qualified, experienced resources
A directly employed risk manager is, of course, in the business all the time, but we do have an advantage over him - we apply multiple qualified and experienced resources to our clients, all carrying a variety of skills and disciplines. Surveyors, health and safety consultants, loss engineers, trainers, risk analysers and others are all appropriately brought to bear to achieve the replication of a risk manager's roles.
High quality management information
A directly employed risk manager reports regularly to the Board. The information he supplies, be it narrative, analytical or data based must be useful, concise and timely.
It follows then that information flowing from our regular contact with our experienced and qualified people must be of the same standard.